information

General Booking Terms and Conditions

Making a booking through the web page involves the express acceptance on the part of the customer of each and every general condition, which is considered an integral part of the booking in accordance with the specific legislation in force.

BOOKINGS AND REFUNDS

When a booking is made, it is done by making a secure credit card payment. Customers will receive details of their bookings by e-mail, together with an identification number (reference), and all other associated information including the conditions and refund policy.

The transaction will be carried out in EUROS, no matter what the origin of the customer or the establishment selected.

INCLUDED WITH THE BOOKING

The services detailed according to the booking conditions.

CUSTOMER’S RESPONSIBILITIES

On making the booking, the customer is fully and exclusively responsible for the accuracy of all the information that has to be given. If it proves to be incorrect, this could lead to the cancellation of the booking. In case of poor service due to client culpability, ShuttleSpain will not take any responsabilities and will not refund the money.

CANCELLATIONS
Customers

may cancel the services requested or contracted at any time. Please send us an e-mail to booking@shuttlespaintransfers.com.
If the reservation is canceled more than 2 days before the service will be refunded 100% of the reservation minus 10 euro administration fee.
If the reservation is canceled within 2 days of the service you will lose the amount of the reservesation.
Cancellations by

Shuttle Spain

:If our local transfer company has no availability anymore and ShuttleSpain you can also not offer an alternative transfer, we reserve the right to cancel the reservation. In this case you will get the full amount refunded.

RESPONSIBILITY FOR THE BOOKING SYSTEM

The booking system is the responsibility of ShuttleSpain Airport Transfers, with financial identification number CIF B57985020 and headquarters at Carrer Bajolí 7 C.P. 07714 MAHON (Menorca), Balearic Islands, Spain Tel: (0034) 971 36 99 92, e-Mail: booking@shuttlespaintransfers.com Web: http://www.ShuttleSpainTransfers.com

 

1. AVAILABILITY SHUTTLE TRANSFERS – SHARED SERVICES
Alicante ALC

Shuttle Transfer from April till the end of October available from 9am to 12 pm; from Novembe till March only available fro flight between 9am and 9.30 pm

Barcelona BCN
Shuttle Transfer BCN for Costa Dorada ( Tarragona, Port Aventura, La Pineda, Salou, Cambrils) available from 1st April until the end of October.
Shuttle Service for Barcelona City, Port and Hospitalet De Llobregar available 365 – 24/7;
Shuttle Service for Costa Brava (Tossa De Mar, Lloret De Mar, Blanes, Malgrat de Mar, Santa Susanna, Pineda de Mar, Calella De La Costa) available from April until the end of October!
Girona GRO

Shuttle Service Costa Brava (Tossa De Mar, Lloret De Mar, Blanes, Malgrat de Mar, Santa Susanna, Pineda de Mar, Calella De La Costa) available from April until the end of October!

Reus -REU

Shuttle Service Costa Daurada ( Tarragona, Port Aventura, La Pineda, Salou, Cambrils) available from April until the end of October!

Almeria LEI

Almeria Shuttle Service – Shared Transfers available from May till October.

Ibiza IBZ

Ibiza Shuttle Service – Shared Transfers available from May till October.

Mallorca PMI

Majorca Shuttle Service – Shared Transfers available from April till the end of October.

Menorca MAH

Minorca Shuttle Service – Shared Transfers available from April till the end of October.

2. RESEVATIONS

Can I make a reservation for tomorrow?

We can only confirm reservation made 48 hours before the transfer. For reservations done less than 48 hours before the transfer we can not give you a guarantee. If you have waited till the last minute please contact us by email and we will check for availability.

Can I change the details once the booking is made?

The services are organized due to the given information by the client. It is up to the client to inform to ShuttleSpain for any changes. You can change or modify the booking up to 48 hours before your arrival. You only have to send us an e-mail with the modifications to booking@shuttlespaintransfers.com

How much luggage can I take with me on the transfer?

Your luggage entitlement is 1 x bag or suitcase per person, maximum wait 20 kg and maximum combined size of 158cm (length+width+height) and one hand luggage, maximum wait 5kg, maximum combined size is de 45 cm + 35 cm + 20 cm). Extra luggage has to be specified at the booking. Special baggage such as bicycles, surfboards, golf clubs, etc. must be reported on the reservation and paid extra. The transport of these items is only allowed on private transfers and with special bags.

 

Child and Baby seats?

Child and baby seats are only available on private transfer and VIP transfers and subjecto to availability. Child / baby seats will be provided if booked whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitutions or flight changes, for example. In such instances your will be entitled to a full refund for seats not supplied.

 

3. CANCELATIONS

Cancelations by the Customer:

Reservation can be canceled at any time. Please send us an e-mail to booking@shuttlespaintransfers.com For cancellations longer than 48 hours before the transfer service we will refund you the paid amount minus 10 euro administration fee. For cancellations with less than 48 hours, we do not offer any refunds.

Cancelations by Shuttle Spain Transfers:

If our local transfer company has no availability anymore and ShuttleSpain you can also not offer an alternative transfer, we reserve the right to cancel the reservation. In this case you will get the full amount refunded.

4. LUGGAGE

Your luggage entitlement is 1 x bag or suitcase per person, maximum wait 20 kg and maximum combined size of 158cm (length+width+height) and one hand luggage, maximum weight 5kg, maximum combined size is de 45 cm + 35 cm + 20 cm). Extra luggage has to be specified at the booking. Special baggage such as bicycles, surfboards, golf clubs, etc. must be reported on the reservation and paid extra. The transport of these items is only allowed on private transfers and with special bags. ShuttleSpain intermediates between local transport company and client and therefore can not be taken responsible for any loss or damage of your luggage. Please ensure you have a travel insurance covering any loss or damage of your luggage.

 

5. PAYMENTS / COSTS

Are there any supplements added to the stipulated prices?

No, there are not. We provide you with an updated website for a fixed price, without additional supplements.

How shall I pay the transfers?

Transfer fees must be paid in advance by credit cards like Visa, MasterCard , Maestro visa or PayPal.

Will I receive a booking receipt?

Yes, you will. Make sure you have it with you at the airport. If you don´t receive the confirmation, please check your spam box.

Is my payment by Internet secure?

Yes, it is, please click the Private Policy at the bottom right hand at the page for more information.

Will there be an extra cost for wheelchairs?

No, there won’t be. But it should be indicated in the observation field. For security and space reasons, please book a private transfer.

 

6. DROP OFF AND COLLECTION POINTS

Where will I be dropped off and collected from?

Shuttle transfers:

The drop off and pick up points of the airport shuttle transfer service are only bigger hotels or central Shuttle Drop off and Pick up Points.
You will be dropped off and collected on the main street in front of the the reception of your hotel. Clients who have booked a villa, finca (holiday cottage) or have private accommodation will be dropped off and collected at the nearest hotel.

Private and VIP Transfers:

You will be dropped off and collected from outside your accommodation.

 

7. AIRPORT & PORT ARRIVALS – MEETING POINT

Where will I meet the driver or airport staff?

With your booking confirmation we will send you also all the necesarry information like the meeting point with your driver or our airport staff, pick up times and contact numbers.
In case of delays, please advise the local transport provider inmediatelly.

What shall I do if I cannot find the driver/ representative?

If you have problems to locate your driver or the representative at the airport please contact our local 24/7 assistance. Contact details are on the bottom of the voucher.

 

8. RETURN TRANSFER FROM THE RESORT TO THE AIRPORT / PORT

¿Cómo sabré la hora de recogida para ir al aeropuerto o puerto?

Pick up times for the return transfer form the resort back to the airport or port are 48 hours in advance available on our website: http://shuttlespaintransfers.com/en/pickup/
The collection time is scheduled on the flight time and hotel we have been given. If there is any change you must let us know immediately.

Please note that the Pick Up he Time of the shuttle transfer are not negotiable.
If you have booked a shuttle service please be outside the main reception of your accommodation or the given pick up point where the driver can see you clearly at least ten minutes before your pick up time.
If you could not locate your driver 10 minutes after the confirmed pick up time please contact the 24/7 assistance of the local transport company.